Olive Branch Counselling

Olive Branch Counselling is a dedicated organisation providing affordable counselling across Chippenham and the wider Wiltshire area. Their mission is to offer accessible, high-quality support to individuals in need. To enhance their operations and improve client and staff experiences, Olive Branch Counselling sought a comprehensive solution to streamline their processes and modernise their systems.

Olive Branch Counselling Website

Challenge


Olive Branch Counselling faced several challenges:

  • Branding and Visibility: An outdated logo and brand identity that did not reflect their mission or appeal to potential clients.
  • Operational Efficiency: A need for a robust system to manage counsellors, their certifications, documentation, time away, and supervision.
  • Client Onboarding: An efficient process to manage the onboarding of clients and allocate them to appropriate counsellors.
  • Room Management: A system to manage counselling room schedules and availability.
  • Digital Resources: Providing digital access to the charity handbook and other essential resources.

 
Olive Branch Counselling User in Counselling

Solution


Our company provided a multifaceted solution, addressing each of Olive Branch's challenges:

  1. New Branding and Logo: We developed a fresh, modern logo and brand identity that better reflects Olive Branch's values and mission, enhancing their visibility and appeal.

  2. Custom Self-Referral System: We built a user-friendly self-referral system that allows clients to access counselling services easily. This system is integrated with a custom CRM & ERP solution, streamlining operations and data management.

  3. Comprehensive CRM & ERP System: The system we developed supports:

    • Counsellor Management: Tracking certifications, documentation, time away, and supervision needs.
    • Client Onboarding: An efficient process for managing initial client intake and allocation to counsellors.
    • Room Scheduling: An online diary for managing counselling room availability, accessible to all counsellors.
    • Digital Handbook: Easy access to the charity handbook and other resources for staff.
 

Results


The new systems and branding have significantly improved Olive Branch Counselling's operations:

  • Enhanced Brand Identity: The new logo and brand have strengthened their presence and appeal.
  • Streamlined Operations: The CRM & ERP system has improved the efficiency of managing counsellors and clients, reducing administrative burdens.
  • Improved Client Experience: The self-referral system and digital resources have made it easier for clients to access and benefit from counselling services.
  • Efficient Room Management: The online diary has streamlined scheduling and resource management.

Our system has helped Olive Branch increase their counselling hours over the last year by 850%.

Conclusion


Our collaboration with Olive Branch Counselling has successfully transformed their operational processes and enhanced their service delivery. By modernising their branding and implementing a comprehensive digital solution, we have helped Olive Branch Counselling better serve their clients and streamline their internal operations.

For more information about our work and how we can assist your organisation, please contact us.

 
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